Contact & Support

    We're here to help you make the most of DueLex. Reach out with any questions, feedback, or support needs.

    Email Support

    Get help with any questions or issues. We typically respond within 4 hours during business days.

    support@duelex.com

    Response Times

    Free users: Within 24 hours

    Pro users: Within 4 hours

    Business hours: Mon-Fri, 9AM-6PM EST

    Account Help

    Need help with your account, billing, or subscription? We're here to assist.

    support@duelex.com

    Common Support Topics

    Here are the most common issues our support team helps with

    Setting Up Your Account

    Help with initial setup, email configuration, and getting started with your first deadlines.

    Deadline Management

    Questions about adding, modifying, or canceling deadlines through email commands.

    Email Integration

    Issues with email delivery, spam filters, or connecting DueLex to your email client.

    Billing & Subscriptions

    Questions about pricing, upgrades, downgrades, or billing issues.

    Technical Issues

    Troubleshooting problems with the service, missing emails, or system errors.

    Feature Requests

    Suggestions for new features or improvements to the DueLex service.

    Critical Deadline Emergency?

    If you have a critical deadline issue that needs immediate attention outside of business hours, please mark your email as "URGENT" in the subject line.

    Send Urgent Email

    Emergency support is available for Pro users only